Handing your phones to AI is a real decision, so here are direct answers to the questions Lexington owners ask most. The product itself is described on ClientPro's AI Employee page, and a free AI strategy call is the quickest way to hear it.
A few basics
Our AI receptionist answers calls, books appointments, takes messages, and texts back missed callers, all tied into one CRM. It's configured for each business rather than dropped in as a generic script. The complete local overview lives on our AI receptionist in Lexington, SC page, and our after-hours answering guide explains evening and weekend coverage in more depth.
ClientPro works from Columbia, and our founder lives in Lexington. The answers below describe typical setups, so expect some details to shift based on your business and your phone system. We'll confirm the specifics during setup.
Questions and answers
Can I choose which calls the AI answers?
Yes. Common setups include after-hours only, overflow when your line is busy, or every call. You can change the rules as your comfort grows.
How does it book appointments?
It checks availability in your ClientPro calendar, offers open times, and books the one the caller picks. The appointment and contact details are saved automatically.
Is it a good fit for dental offices?
Many dental offices use AI for scheduling, reminders, and general questions. Configure it to avoid collecting sensitive health details, and confirm HIPAA requirements with your compliance advisor.
What happens to voicemails?
Voicemail-to-text transcribes messages so you can read them in the unified inbox instead of listening to each one.
Can a lake service business use it seasonally?
Yes. You can adjust answers and hours as seasons change, and route more calls to the AI during peak months when your team is out on jobs.
Will the AI ever promise a price or a time it shouldn't?
It only shares what you put in its knowledge base. If you don't want it quoting prices, it won't; it will take the details and let your team respond.
Can callers text instead of talking?
Yes. Texts to your business number and web chats land in the same unified inbox, and missed-call text-back invites callers to continue by text.
How do I review what the AI said?
Call records and messages are kept in ClientPro, so you can see who called, what they needed, and what happened next.
Where can I see how nearby towns use it?
Our Irmo AI receptionist and Columbia AI receptionist pages cover neighboring communities, all supported from our Columbia office.